ONE   USER SUMMIT
SEPTEMBER 14 - 16, 2018
ORLANDO WORLD MARRIOTT, FLORIDA

Sessions*

Some sessions are still being added, be sure to check back regularly for updates. To view the entire conference schedule, click here.
 

   

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice, My Vision Express, KeyMedical, Eyedoc & IO Practiceware
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

EyeDoc Track

Everything but the Kitchen Sink: Digging into Your EHR's Clinical Side
----
Course Description

myCare iMedicWare Track

Who's Footing the Bill? Managing Collections, A/R, and Denials
----
Course Description

myCare Integrity Track

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

IO Practiceware Track

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

KeyMedical Track

Time Flies When You're Having...Data Entry Difficulties
----
Course Description

ManagementPlus Track

Latest and Greatest: The Newest Ways to Use your EMR System
----
Course Description

MDOffice Track

Moving Up, Not On: What's New and Next for Medflow
----
Course Description

Medflow Track

Time is Money: 10 Ways to Get More of Both Using MVE
----
Course Description

My Vision Express Track

Vendor Track
----
Course Description

Vendor Track

10:45 a.m. – 11:45 a.m.

Onward: What's to Come with myCare iMedicWare
----
Course Description

myCare iMedicWare Track

Are You Shredder-Ready? Transitioning to a Paper-Free Practice
----
Course Description

myCare Integrity Track

Claims Management: You Shouldn't Need a PhD in Chaos Theory
----
Course Description

ManagementPlus Track

That Was Easy! MIPS Made Simple with MDOffice
----
Course Description

MDOffice Track

Get In on the Ground Floor: Sneak a Peek at Surgery Planning and Scribe Features
----
Course Description

Medflow Track

Looking Under the Hood: How MVE Clients Grow Their Practices
----
Course Description

My Vision Express Track

Vendor Track
----
Course Description

Vendor Track

11:45 a.m. – 1:00 p.m.

Special Leadership Panel
----
Course Description

Leadership Track

1:15 p.m. – 2:15 p.m.

The Next Big Thing: Making the Most of Your ASC-Specific Software
----
Course Description

myCare iMedicWare Track

Off the Beaten Path: New Directions We're Taking, Plus Undiscovered Features, Tips, and Tricks
----
Course Description

myCare Integrity Track

Changing Places: Where, When, and How to Submit Meaningful Use Data
----
Course Description

ManagementPlus Track

Don't Rock the Boat: myCare Portal Plays Nice
----
Course Description

MDOffice Track

Are you MIPSing the Point? Get Clear on Performance Measures and Reimbursement Adjustments
----
Course Description

Medflow Track

Can You Hear Me Now? Patient Communication to Grow Your Practice
----
Course Description

My Vision Express Track

2:30 p.m. – 3:30 p.m.

It's All About the Optics
----
Course Description

myCare iMedicWare Track

From the Horse's Mouth: Real Clients Share Best Practices
----
Course Description

myCare Integrity Track

Form Follows Function: Create Custom Forms for More Time, Better Care
----
Course Description

ManagementPlus Track

Rise to the Occasion! Advanced PM Skills to Keep You on Your Toes
----
Course Description

MDOffice Track

Safety in Numbers: Clinical KPIs for Productivity and Profitability
----
Course Description

Medflow Track

Where is this Relationship Going? New Features, Future Plans, and What's In It For You
----
Course Description

My Vision Express Track

4:00 p.m. – 5:00 p.m.

How to Become a Back Office Big Shot
---
Course Description

myCare iMedicWare Track

All Ye Who Enter Here: Venturing into the Depths of myCare Patient Portal
----
Course Description

myCare Integrity Track

It Takes a Village (to Maximize Your EHR): An "Ask the Experts" Panel Discussion
----
Course Description

ManagementPlus Track

Meds and Messaging Made Easy with Workflows that Work
----
Course Description

MDOffice Track

It Never Hurts to Ask: Q & A with the Experts
----
Course Description

Medflow Track

Conquer and Capture: Reporting Tips and Tricks to Boost Revenue
----
Course Description

My Vision Express Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SUNDAY, september 16, 2018

Time

Course

Track

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
KeyMedical, Eyedoc & IO Practiceware
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

EyeDoc Track

SUNDAY, september 16, 2018

Time

Title

Track

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Annie Boynton
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Everything but the Kitchen Sink: Digging into Your EHR's Clinical Side
----
Course Description

myCare iMedicWare Track

10:45 a.m. – 11:45 a.m.

Onward: What's to Come with myCare iMedicWare
----
Course Description

myCare iMedicWare Track

1:15 p.m. – 2:15 p.m.

The Next Big Thing: Making the Most of Your ASC - Specific Software
----
Course Description

myCare iMedicWare Track

2:30 p.m. – 3:30 p.m.

It's All About the Optics
----
Course Description

myCare iMedicWare Track

4:00 p.m. – 5:00 p.m.

How to Become a Back Office Big Shot
----
Course Description

myCare iMedicWare Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Who's Footing the Bill? Managing Collections, A/R, and Denials
----
Course Description

myCare Integrity Track

10:45 a.m. – 11:45 a.m.

Are You Shredder-Ready? Transitioning to a Paper-Free Practice
----
Course Description

myCare Integrity Track

1:15 p.m. – 2:15 p.m.

Off the Beaten Path: New Directions We're Taking, Plus Undiscovered Features, Tips, and Tricks
----
Course Description

myCare Integrity Track

2:30 p.m. – 3:30 p.m.

From the Horse's Mouth: Real Clients Share Best Practices
----
Course Description

myCare Integrity Track

4:00 p.m. – 5:00 p.m.

All Ye Who Enter Here: Venturing into the Depths of myCare Patient Portal
----
Course Description

myCare Integrity Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
KeyMedical, Eyedoc & IO Practiceware
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

IO Practiceware Track

SUNDAY, september 16, 2018

Time

Title

Track

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
KeyMedical, Eyedoc & IO Practiceware
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Staying in the Loop: What We're Doing and Where We're Headed
----
Course Description

KeyMedical Track

SUNDAY, september 16, 2018

Time

Title

Track

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

11:45 a.m. – 1:00 p.m.

Special Leadership Panel
----
Course Description

Leadership Track

SUNDAY, september 16, 2018

Time

Course

Track

8:30 a.m. – 9:30 a.m.

Everyone on the Bus: Employee Engagement Strategies That Work**
Instructor: Craig Piso, Ph.D.
Course Description

Leadership Track

9:45 a.m. – 10:45 a.m.

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

11:00 a.m. – 12:00 p.m.

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph.D.
Course Description

Leadership Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice, My Vision Express, KeyMedical, Eyedoc & IO Practiceware
Course Description

Learning Lab

SUNDAY, september 16, 2018

Time

Course

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Time Flies When You're Having...Data Entry Difficulties
----
Course Description

ManagementPlus Track

10:45 a.m. – 11:45 a.m.

Claims Management: You Shouldn't Need a PhD in Chaos Theory
----
Course Description

ManagementPlus Track

1:15 p.m. – 2:15 p.m.

Changing Places: Where, When, and How to Submit Meaningful Use Data
----
Course Description

ManagementPlus Track

2:30 p.m. – 3:30 p.m.

Form Follows Function: Create Custom Forms for More Time, Better Care
----
Course Description

ManagementPlus Track

4:00 p.m. – 5:00 p.m.

It Takes a Village (to Maximize Your EHR): An "Ask the Experts" Panel Discussion
----
Course Description

ManagementPlus Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Latest and Greatest: The Newest Ways to Use your EMR System
----
Course Description

MDOffice Track

10:45 a.m. – 11:45 a.m.

That Was Easy! MIPS Made Simple with MDOffice
----
Course Description

MDOffice Track

1:15 p.m. – 2:15 p.m.

Don't Rock the Boat: myCare Portal Plays Nice
----
Course Description

MDOffice Track

2:30 p.m. – 3:30 p.m.

Rise to the Occasion! Advanced PM Skills to Keep You on Your Toes
----
Course Description

MDOffice Track

4:00 p.m. – 5:00 p.m.

Meds and Messaging Made Easy with Workflows that Work
----
Course Description

MDOffice Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Moving Up, Not On: What's New and Next for Medflow
----
Course Description

Medflow Track

10:45 a.m. – 11:45 a.m.

Get In on the Ground Floor: Sneak a Peek at Surgery Planning and Scribe Features
----
Course Description

Medflow Track

1:15 p.m. – 2:15 p.m.

Are you MIPSing the Point? Get Clear on Performance Measures and Reimbursement Adjustments
----
Course Description

Medflow Track

2:30 p.m. – 3:30 p.m.

Safety in Numbers: Clinical KPIs for Productivity and Profitability
----
Course Description

Medflow Track

4:00 p.m. – 5:00 p.m.

It Never Hurts to Ask: Q & A with the Experts
----
Course Description

Medflow Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:30 p.m. – 8:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow It UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:00 a.m. – 5:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

9:15 a.m. – 10:15 a.m.

Time is Money: 10 Ways to Get More of Both Using MVE
----
Course Description

My Vision Express Track

10:45 a.m. – 11:45 a.m.

Looking Under the Hood: How MVE Clients Grow Their Practices
----
Course Description

My Vision Express Track

1:15 p.m. – 2:15 p.m.

Can You Hear Me Now? Patient Communication to Grow Your Practice
----
Course Description

My Vision Express Track

2:30 p.m. – 3:30 p.m.

Where is this Relationship Going? New Features, Future Plans, and What's In It For You
----
Course Description

My Vision Express Track

4:00 p.m. – 5:00 p.m.

Conquer and Capture: Reporting Tips and Tricks to Boost Revenue
----
Course Description

My Vision Express Track

SUNDAY, september 16, 2018

Time

Title

Track

8:00 a.m. – 12:00 p.m.

Learning Labs: You Ask, We Answer!
myCare iMedicWare, myCare Integrity, Medflow, ManagementPlus, MDoffice & My Vision Express
Course Description

Learning Lab

8:30 a.m. – 9:30 a.m.

Helping New Techs Succeed**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Everyone on the Bus: Employee Engagement Strategies that Work**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

9:45 a.m. – 10:45 a.m.

Triaging and Working up Emergencies**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Owner, Management, Employee Alignment
Instructors: Craig Piso, Ph. D., Sandra Yeh, MD, and Devon Miller
Course Description

Leadership Track

Taking the Long View**
Instructor: Philip Isham, COE, OSC
Course Description

Leadership Track

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

Data Don't Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

11:00 a.m. – 12:00 p.m.

The Making of a Scribe**
Instructor: Jane Shuman, MSM, COT, COE, OCS, CMSS
Course Description

Clinical Operations Track

Managing Patient Expectations About Surgical Outcomes
Instructors: Sandra Yeh, MD, Devon Miller, and Ravi Goel
Course Description

Leadership Track

When the Ink Dries: Leading Your Eye Care Practice After a Merger or Acquisition**
Instructor: Craig Piso, Ph. D.
Course Description

Leadership Track

Face Shape, Fashion, Function
Course Description

Optical Track

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

Reduce Your Remake Rate. Boost Your Profits.
Course Description

Optical Track

5:15 p.m. – 6:15 p.m.

Optical Inventory Intelligence
Course Description

Optical Track

Sunday, september 16, 2018

Time

Course

Track

8:30 a.m. – 9:30 a.m.

Unicorns, Opticians & Other Mythical Creatures
Course Description

Optical Track

9:45 a.m. – 10:45 a.m.

Pearls Panel: Tried and True Techniques for Increasing Optical Revenue
Course Description

Optical Track

11:00 a.m. – 12:00 p.m.

Face Shape, Fashion, Function
Course Description

Optical Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

The Patient Experience: Put Your Team First, and Knock It out of the Park**
Instructor: Matt Jensen
Course Description

Practice Performance Track

5:15 p.m. – 6:15 p.m.

Talkin' Bout Your Reputation**
Instructor: Ravi Goel, MD
Course Description

Practice Performance Track

SUNDAY, september 16, 2018

Time

Title

Track

8:30 a.m. – 9:30 a.m.

What Can Medicine Learn from General Motors?
Instructor: Ryan Patano, MBA
Course Description

Practice Performance Track

9:45 a.m. – 10:45 a.m.

Data Don’t Lie: Taking the Drama out of Practice Improvements**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Practice Performance Track

11:00 a.m. – 12:00 p.m.

Not Exactly a Don Draper? Find Your Marketing Mojo Anyway**
Instructor: Joe Folan
Course Description

Practice Performance Track

FRIDAY, september 14, 2018

Time

Course

Track

2:45 p.m. – 3:45 p.m.

Coding and Billing Fantasy Camp: It May Not Be What You Are Doing But It's What You Should Be Doing**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

All Eyes On CDI**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

RCM Track

Coding Corner: Diagnostic Tests**
Instructor: Tracy Holt, MHR, COPC
Course Description

RCM Track

4:00 p.m. – 5:00 p.m.

Blow it UP: Rebuilding Your Billing Organization**
Instructor: Ryan Patano, MBA
Course Description

RCM Track

Coding Corner: Complex Surgeries**
Instructor: Jackie Stack, BSHA, CPC, CPMA, CPB, CPC-I, CEMC, CFPC, CIMC, COPC, CPEDC
Course Description

RCM Track

5:15 p.m. – 6:15 p.m.

How To Get What You Want from Payers**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

RCM Dream Team: See If You Can Stump ECL’s Fabulous Five**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC/Team
Course Description

RCM Track

SUNDAY, september 16, 2018

Time

Course

Track

9:45 a.m. – 10:45 a.m.

12 Secrets to Winning Appeals**
Instructor: Ian Mattis, CPC, CEMC
Course Description

RCM Track

FRIDAY, september 14, 2018

Time

Course

Track

4:00 p.m. – 5:00 p.m.

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

Here Come the Auditors**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

HIPAA Compliance and Cybersecurity in Today's Eye Care Practices**
Instructor: Martin Ignatovski
Course Description

Regulation & Compliance Track

5:15 p.m. – 6:15 p.m.

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SUNDAY, september 16, 2018

Time

Course

Track

8:30 a.m. – 9:30 a.m.

Is Your Compliance Plan Ready to Rock in 2019?**
Instructor: Rhonda Buckholtz, CPC, CPCI, CPMA, CDEO, CRC, CHPSE, COPC, CENTC, CPEDC, CGSC
Course Description

Regulation & Compliance Track

Audit Revealed Red Flags...Now What?**
Instructor: Ian Mattis, CPC, CEMC
Course Description

Regulation & Compliance Track

11:00 a.m. – 12:00 p.m.

MIPS with Mike**
Instructor: Mike Schmidt
Course Description

Regulation & Compliance Track

SATURDAY, september 15, 2018

Time

Course

Track

9:15 a.m. – 10:15 a.m.

Vendor Track
----
Course Description

Vendor Track

10:45 a.m. – 11:45 a.m.

Vendor Track
----
Course Description

Vendor Track

 

*Schedule is subject to change without notice.
*These courses have been approved for 1 hour each in Category A of the Certified Ophthalmic Executive (COE) credits by the National Board for the Certification of Ophthalmic Executives (NBCOE). The COE credential is the property of the American Society of Ophthalmic Administrators (ASOA) and is administered by the NBCOE.
*These courses have been approved for 1 hour credit each by the American Academy of Professional Coders (AAPC).

Questions? Contact ECLsummit@metroconnections.com

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